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That means you can build relationships with customers in the places they prefer. The Zendesk platform lets agents switch between serving chats, phone calls, emails, or social media messages.And with the Zendesk Web Widget, customers can ask for help or find the answers themselves, all without interrupting their shopping experience.
In fact, live chat provides a simple way to connect with customers who spend a good deal of their money online.
Forget about email, communicate in real-time without restrictions.
Reach out and talk to customers before they even ask a question.
The report goes on to say: “62% reported being more likely to purchase from the site again.
A further 38% of respondents said they had made their purchase due to the chat session itself.